Refund policy

ALL SALES ARE FINAL (due to all pieces being handmade). Unfortunately, at this time, we do not accept returns. However, we do offer exchanges if you are not satisfied with your order. Our exchange window is 72 hours, which means you have 72 hours from when you receive your order to contact us for an exchange. 

Exchanges
Returns or exchanges are only accepted if the item is damaged/ other extreme circumstances. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start an exchange, you can contact us at lade@house-ade.com. 

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at lade@house-ade.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items.

Thank you for understanding, and we hope to give you the best experience went shopping with us :)